The days of The Customer is Always Right has long gone. What I experience these days is if you dare to complain, instead of businesses saying sorry and going to great lengths to satisfy you, they treat you as an unwelcomed problem and instead ostracize you and tell you, you are not welcome here. Once upon a time, it didn't seem that long ago they would simply say, sorry about that would you like another one? Problem solved in an instant, you except that everyone makes mistakes, and you don't give it a second thought.
But nowadays they want to argue with you, they don't want to satisfy you and then as soon as you get angry it is their queue to say, Sir I am going to end this call if you are going to shout or use profanity. That's what they want so it gives them an out, an excuse to end the call and not deal with the problem. And it happens face to face now as well. They just don't give a fuck anymore and it seems like management don't give a fuck anymore.
Does this all stem from this new "mental health" awareness that we see used in society these days as an excuse for poor behavior and online bullying where Australia has led the world in forcing these multimedia giants to clamp down on online bullying? Facebook now uses algorithms to detect words that could be construed as inciting violence or threatening behavior which could result in you being banned for a number of days or weeks or permanently. Doesn't matter if you have fired back at someone pushing your buttons who is also using insulting language.
I once responded on an Uber Facebook group page where someone referenced the movie Wolf Creek when talking about picking up backpackers, I responded "I could tell ya, but I'd have to kill ya - Mick Taylor" with a laughing emoji after it, quoting one of his famous lines in the movie. I copped a 3 day ban for that. The world has gone farken mad, these little princesses can't handle a complaint these days in the manner it can and should be handled.
I used to work in a call centre once for a big insurance company and I relished getting a call from an angry pissed off customer because I saw it as an opportunity to listen and solve a problem and give the customer what they want, that's all they want is some decent customer service and get what they have a right to expect when they pay for something. I often was asked for my name again at the end of the call and they would say next time I'll ask to speak to you.
I recently had to travel about 25 - 30km to another dealership to get my car repaired under warranty because the one around the corner from my place didn't want to deal with me because I gave a bad review in reply to a survey, they asked me to complete after a service and repair. I approached the dealer principal and he just backed up the service manager and didn't give a fuck.
I am just staggered at the lack of empathy for the customer these days, it has got to the point where you are not shocked anymore, rather you are shocked when you do actually receive good customer service. You people these days working in call centres and front counters need a good boot up the arse and you need a reality check and some serious retraining. Perhaps giving you the arse and a bad reference from your previous employer is what is needed to wake you up.
