TOPIC:

Has anyone tried connecting their home NBN to Telstra lately? They are absolutely hopeless. Placed my order on the 1st of June, got an email with an order number but didn't get anything about a delivery/connection date so tried to follow up on the 12th June. Can't speak to them over the phone only through chat through the My Telstra app, lady said no action had been taken so she picked up the order and set dates for Tuesday the 16th to receive my modem and Telstra TV box, NBN to be connected on the 18th. Got an email on the 16th saying my bundle will be delivered on the 18th, changed from the 16th and same day as NBN Co supposed to be turning up.

NBN guy rings on Thursday afternoon and asks if I'm home, I said yes, he said I'll be around in half an hour. When he turns up I asked do you have a modem? He said no (expected that, he is not Telstra). I said mate I've got no modem, it was supposed to be delivered Tuesday, then changed to today. Anyway I let him get on with it thinking it will turn up today (time running out, around 3.30pm now) but thinking it will surely turn up tomorrow.

He can't get tone at the node so comes back, I'm starting to worry if he disconnects me from TPG and the modem doesn't turn up I'm without home internet for how long?? While he's gone again at another attempt at the node I ring Startrack. After reading out the consignment number on the automated recording it says it's being delivered today but I press the option to speak to someone and the guy says my bundle is still in Sydney. Plane was supposed to leave yesterday but didn't.

The guy says there is likely a 48 hour delay, which would have meant Id be waiting until the following Monday at the earliest. I phoned to NBN guy on his mobile and said mate don't disconnect me from TPG, this modem isn't arriving until Monday most likely at the earliest.

He said don't worry I haven't disconnected you because they sent me to the wrong node.

Twice this week I have visited the Telstra shop and they said why did you place the order online, why didn't you place the order here, we could have given you the modem bundle here.

Also when I placed the online order I asked for my existing number to be carried over but when the bird online actioned the order she gave me a new number. The Telstra shop said they have no control over it because I placed the order online and if I wanted my existing number carried over it will take longer due to Covid-19.

FMD this company is hopeless and I recently bought shares in it. So just a tip, if anyone is considering connecting a new NBN with or switching to Telstra, DON'T DO IT ONLINE. Go to your nearest Telstra Shop.

I filed a complaint with the telecommunications ombudsman on the 12th and only received an email from Telstra acknowledging the complaint. I also asked the guy at the Telstra shop to request I receive a call back. I only received an email acknowledging I made a complaint.

Fair dinkum this mob is hopeless, they are the only company I know of that is offering no telephone service, most companies have their call centre staff working from home now, even overseas. I said to the 3 people now I have spoken to in the Telstra shop if the CEO of Telstra is on 5 cents an hour that's way too much. As a Telstra shareholder I am looking forward to being invited to the next shareholders meeting.