Anyone down at Shark Park know if this position has been filled yet??? My field of work and quite interested but wanting to know if I'd be wasting my time before applying.
Club Overview
The East Fremantle Football Club (EFFC) is a Membership Association based in Perth Western Australia and part of the Western Australian Football League (WAFL).
Role Overview
The Functions and Operations Manager role is a core Business Development function which supports the primary product of the East Fremantle Football Club; which is Australian Rules Football.
The success of this role is fundamental to the financial business model of the Club and in providing quality services for our Members and match day attendees.
Effective Management of the Club’s facilities and budget for maintenance and improvements is also a key component of the role.
Role activities include:
Functions Management. Delivery of major match day and other ‘events’ including all staffing requirements, entertainment, hospitality, catering requirements and contractor relations.
Operational Management of the facilities of the East Fremantle Football Club maximising the financial return to the Club from facility usage.
This includes maintenance and the scheduling and management of approved improvements projects
Management of East Fremantle Football Club licensed premise operations in accordance with the Liquor Licensing Act and other relevant statutory authority.
Key Work Relationships
Internal
CEO
Casual Staff
Volunteers
The Board of Management
All other full time EFFC Administrative & Football Staff
External
Suppliers
Contractors and Service Providers
Liquor Licensing Authority
Clubs WA
Role Responsibilities
Role Activities
Key Responsibility Area (KRA)
Key Performance Indicator (KPI)
Planning
Develop a yearly facility management plan in conjunction with the CEO and Board of Management.
In conjunction with the CEO and Board of Management establish a seasonal calendar of EFFC events with a view to increasing the profitability of match day operations and special events.
With the seasonal nature of the role there needs to be emphasis on planning for the additional staffing requirements that ‘in season’ will bring. Such planning will include the establishment of a casual staff database.
The role requires an organised person capable of delivering events. Events, such as the Foundation Day Derby attract up to 10,000 people requires significant planning and organisation in order to deliver the match day experience desired by the EFFC.
The EFFC aims to increase membership, patronage and usage of the facilities and encourages an entrepreneurial spirit to attract a ‘new’ audience.
The EFFC would like to address the imbalance of facility usage in the ‘off season’ through the development of events and initiatives that will increase use through this period. The Functions & Operations Manager will assist in the planning and delivery of such events.
Organisation
In managing the requirements of the role it is imperative that the Manager is focussed upon Business Development and the generation of revenues and the delivery of operational efficiency and savings.
Adherence to the beverage sponsorship arrangements of the WAFC and EFFC is imperative.
Building a stronger ‘community’. The EFFC enjoys associations with other Sporting, Business, Community and Charitable organisations and the facilities of the EFFC need to be promoted to our community.
Functions require attention to detail. The expectation is that the EFFC delivers high quality, planned and organised events and functions. It is very important that the EFFC is able to communicate our desire for professionalism and quality through the events and functions which we host.
Recruitment and appointment of qualified event and function staff.
Rostering of casual staff as required to meet the needs of the event or function.
Administration of casual staff time-sheets.
The East Fremantle Football Club has considerable volunteer resources who assist with maintenance and delivery of services on behalf of the Club. The available volunteer resources need to be utilised and managed appropriately.
Stock Control. Stock Control function to include stock counts and rotation of goods.
Cash Control. Responsibility for maintenance of floats; balancing of tills; security of cash received for banking and banking of cash receipts.
Managing the cleanliness of facilities. Organising the cleaning of beer lines as required, ensuring cool rooms and fridges are clean, organising the cleaning of facilities and equipment with contract cleaners and the removal of rubbish.
Managing the maintenance of equipment. Monitor equipment and report equipment in need of repair as soon as possible to the CEO. On advice arrange for appropriate remedial action.
Security of the facility, ensure that the entrances, entries to cool rooms and buildings are locked and alarms activated.
Leadership & Culture
Prescribe and espouse accepted behaviours
The hospitality function of the role requires strong personal relations with our members, sponsors and all other users of the facilities. A people’s person with a customer centric mentality.
All casual staff will require induction and training requisite with the duties they are expected to perform.
The management of behaviours on licensed premises should reflect the Values Statement of the EFFC. Unwanted behaviour should be appropriately treated and reported so as to protect the rights of enjoyment of our members, patrons and the local community.
The role requires an individual who can resolve problems under pressure. Major events can place increased pressure and invariably provide issues that are untimely and sometimes could not be foreseen. The ability of the Manager to access and make decisions is essential.
The event staff of the EFFC need to share our want to make the customer happy. Staff should be actively encouraged to engage with the customer.
Evaluation & Control
Ensure that the activities of the EFFC comply with all relevant statutory requirements including the Liquor Licensing Act 1988, the Occupational Health and Safety Act and all Local Government Health Regulations.
Ensure that facility usage is of a legal nature and not of a type which places the EFFC at risk.
With the CEO, on a monthly basis review financial reporting to appreciate the performance of the business operation to assist with or identify appropriate controls and opportunity for improved performance.
Post event reviews need to be undertaken for all significant events and be documented for future implementation. Issues identified will provide the impetus for a continuum of improved performance.
Events staff should be provided with feedback on their performance and appreciation for their efforts. As the casual nature of employment does not provide opportunity for in depth review it is important to provide instant feedback.
At the completion of each financial year a critical review of the business operation of the role shall be undertaken before as part of the planning function for the year ahead.
Public Relations
As a member organisation it is imperative that the East Fremantle Football Club members are communicated to regularly and in a positive manner. The image and message delivered to the members of the EFFC and the wider community should reflect the attitudes and beliefs of the EFFC.
Member Services
A function of the role is that you are a significant identity at the EFFC who most readily comes into contact with our members. It is important that you are able to communicate to our members with a positive attitude and message about the EFFC and any initiatives or developments that the Club is undertaking.
Provide a Functions and Operations report for the Annual Report.
Business Development
The Functions and Operations Manager has a key role to play in supporting business development opportunities of the EFFC that co-exist with the function of the role.
Fundraising Activities
EFFC fundraising events, such as the Goods and Services Auction, require the support and involvement of the Functions and Operations Manager in the provision of hospitality services to participants. The role will be included in planning, execution and evaluation of such events.
Opportunity recognition
Alert the CEO of the EFFC to business development opportunities for the Club.
Supporting Initiatives
Support the Business Development initiatives and objectives of the EFFC.
Competency Profile
Qualifications and Experience
Minimum of RSA accreditation with expected advancement to Approved Manager (if not already) as soon as practicably possible.
Recent Management experience, preferably in the Hospitality or Events field highly regarded.
Technical/Professional/Specialist Competencies
Excellent Communication Skills
Proven Relationship Management Skills
Proven Leadership Capabilities that provide the capacity to support the EFFC culture
Understanding of what it takes to deliver a successful event
An organised individual that understands structure and process
